Effective October 22, 2013
This policy applies to the Thesis Basic, Thesis Basic Plus, and Thesis Professional packages (henceforth, “Thesis”) from DIYthemes.
Because Thesis is an intangible digital good, we do not typically offer refunds after a purchase has been made.
In the unlikely event that Thesis does not function properly on your site, we will consider a refund within 30 days of your purchase date, but only if you have worked with our support staff to try and resolve the problem first.
Please note that we cannot be responsible for compatibility with 3rd party software components or WordPress Plugins that DIYthemes did not develop. Refunds will not be granted on the basis of 3rd party software compatibility.
You can contact our support staff in the Customer Support Center, and we will attempt to resolve your problem in a timely manner.
If we are unable to get Thesis functioning properly on your site—and if you are within the 30-day deadline—then we will issue you a refund for the purchase.
By purchasing Thesis, you are agreeing to the terms of this refund policy.
If you’ve met the conditions stated above, you can email firstname.lastname@example.org for a refund. Please note that we cannot provide refunds after the 30-day period has expired.