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Thesis 1.6 Final Has Arrived!

October 19, 2009

The new hotness in Thesis 1.6 has been bottled up long enough, and now it’s time for all that sexy to hit the masses. You can go download this puppy right now, or read on for a list of the notable revisions to this final version:

  • Major nav menu enhancements: In addition to adding more flexible class names to the menu elements, I also added parent/ancestor highlighting (and corresponding design controls!) to the nav, which is all-new for 1.6!
  • Two new nav menu hooks! I’ve added hooks both before and after the list items (<li>) in the nav—thesis_hook_first_nav_item and thesis_hook_last_nav_item.
  • Fixed multimedia box font and color controls: In previous versions, if you used the custom box to display stuff, you had to create your own font styles and color settings via custom.css. Now, that looks like the dark ages because you can style your multimedia box directly from the Design Options panel!
  • Removed the !important declaration from the .top class: This one’s pretty technical, but it will prove useful to those of you who are intense CSS tweakers.
  • Post images and thumbnails are now faster and more efficient! Thanks to @garyj’s keen eye and Thesis user “quill,” I was able to eliminate a redundant HTTP request for each post image or thumbnail that loads on your site.
  • Relegated IE8 compatibility code to its own function: Even better, this function only runs when Thesis detects that the user is browsing with IE8.

The Bottom Line About Thesis 1.6

Thesis is unique because it solves a wide array of problems that affect everyone who runs a website. In addition to conquering mission-critical tasks like SEO, site speed, and layout flexibility, version 1.6 now offers design controls that allow you to change the look of your site—think colors, borders, and backgrounds—without touching a bit of code (not even copying and pasting CSS!).

In short, if you run a website, then you can use Thesis to make your site better.

Thesis 1.6 has arrived. Make it yours!

{ 103 comments… read them below or add one }

John Hamilton Farr October 19, 2009 at 6:39 pm

Just installed ‘er, and everything looks fine. But what (if anything) is different in 1.6 than we had in the beta version? Anything I need to know about, I mean. I’m sure there was plenty of tinkering under the hood…

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Rich Staats October 19, 2009 at 7:03 pm

I think:
“Two new nav menu hooks! I’ve added hooks both before and after the list items () in the nav—thesis_hook_first_nav_item and thesis_hook_last_nav_item.”
is an addition from the beta

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John Hamilton Farr October 19, 2009 at 8:36 pm

Okay, great! I already thought of a way to use those. :-) I loved the beta, even used it on a client site because they had to have a dropdown nav menu, and I’d had it with all the other solutions that never worked right.

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Chris Pearson October 20, 2009 at 6:20 am

Everything listed in this post is an addition from the beta.

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Cynthia LaLuna October 20, 2009 at 7:50 am

Hi Chris -

“In addition to adding more flexible class names to the menu elements” – does that mean I will need to make any more changes in custom.css for nav menus already designed under 1.6b2?

Thanks!
C

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Chris Pearson October 20, 2009 at 7:55 am

Yes, the .current indicator now sits on the <li> element, and the classes in use throughout the nav are more useful and provide more flexibility. Install 1.6 and have a look at the new classes—you’ll see what I mean :D

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One3rdNerd October 22, 2009 at 6:36 pm

Upgraded a few without any issues. Noticed a slight change to .top and had to remove a border I had previoustly added to make the top teaser have a border. and the #multimedia_box All good though, Thesis kicks ass.

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Peter October 26, 2009 at 6:16 pm

Great stuff Chris.

One query re: the thumbs generator, have you included the newer version of timthumb in 1.6 to fix the issues with (not) loading images from remote servers?

I had to update thumbs.php with the beta to fix this, see this.

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trafikant October 26, 2009 at 10:43 pm

Hi,Thanks gfor the upgrade. the Nav menu options are much better now…it’s time to shrink my css :-)
The dropdown came to me by surprise..I was just about to try digging some code to do it manually.Thanks again!
I have several sites using thesis, but I’ll wait to see some new/known issues regarding the upgrade, before I’ll do it myself.
Great job guys!

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Jesse Petersen October 27, 2009 at 4:15 am

Another great upgrade. I had no issues with my upgrades from 1.6 b2. Keep it up, Chris.

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Maxime October 27, 2009 at 4:12 pm

Great Upgrade, I had kinda hoped to see advances in the “Feature Box” category… hopefully for 2.0 !

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Tinh October 28, 2009 at 2:24 am

Bravo!!! Thanks all for release the final one.

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Tim October 28, 2009 at 4:28 pm

I’ve installed this, pretty easy
However, my two RHS widgets will not display side by side! wherespresso.com
I’ve used FF Firebug and tried all manner of column/page width tweaks to no avail. I even removed all sidebar content.

I’ve copied all my styling across so I am flummoxed on this one!
y help appreciated
tim

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Melvin Ram October 29, 2009 at 9:48 pm

Chris,

First: Great release. Love it all.

Second: I really need to be able to stop a page from outputting the headline section on some pages. Right now, I’m using display: none to hide it but Google really doesn’t like display:none. If I modify your code and submit a patch, are you open to applying it to Thesis 1.7?

I don’t want to do it if it’s not going to go into 1.x because I need to have a simple upgrade path.

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Quixotic Media October 29, 2009 at 11:43 pm

Melvin, have you tried text-indent:-9999px; ?

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Melvin Ram October 29, 2009 at 11:55 pm

Quixotic, I need it to not output it at all instead of hiding it one way or another via css.

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Melvin Ram October 30, 2009 at 12:02 am

Ideally, like to be able to add this to custom_functions.php file:

function hide_title(){
if (is_page(’something’){
remove_action(‘thesis_hook_content’, ‘thesis_post_headline’);
}
}

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Chris Pearson November 3, 2009 at 7:16 am

You won’t be able to do what you’re asking until 2.0, but at that point, it’ll be really easy. No word on a release date yet, but we may see a beta version before the end of the year.

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dinu November 2, 2009 at 5:38 am

this is an awesome update !!

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Chris November 7, 2009 at 2:40 pm

Chris,

I paid for my thesis theme and I can’t login to your site. I thought I might have been using the wrong password but I entered my info for the lost password page and nothing has been emailed to me. What’s going on?

I also tried to get my $10 back on diythemescoupon.com and it keeps telling me to clear my cookies. I have cleared them several times and its not working. I have to have this site up asap because it is costing me business. It has been 24 hours since I paid for this and I have not been able to use it yet.

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Chris Pearson November 8, 2009 at 9:53 pm

I emailed your DIYthemes account information to you. The coupon site you mentioned is completely third-party (we don’t support discounting of this nature), so you’ll have to take it up with the owner of that site.

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Athena November 9, 2009 at 7:22 pm

Other people on the forum have mentioned not getting their rebate back from diythemescoupon.com. Check out the cached version of the site in Yahoo search. (Google and Bing have already updated their cached versions.) The “testimonials” are fake. The dates changed and the comments stayed the same.

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Clinton November 9, 2009 at 5:48 pm

Hi,

I really want to try thesis out on my next blog however I’ve heard “some” bad things about it. It could be that these reviews come from particularly cranky people… but is there some sort of money back guarantee?

Is it possible to try it out for a 30 day period?

Thanks,

Clinton

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Chris Pearson November 9, 2009 at 5:57 pm

There is a 30-day money-back guarantee. We have nearly 15,000 happy customers; I think you’re gonna love it :D

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Melvin @ Web Design Company November 9, 2009 at 6:22 pm

Clinton,

As a user of Thesis, I’ll say 3 things:

1) The theme makes your website very clean in terms of the code it produces. This means your website will have a head start when it comes to search engine optimization. I own a lot of websites and I’m building more… and for some, I start ranking well on search engines before I’ve even added a lot of links to the website.

2) Customization of Thesis can sometimes be a challenge, if you’re going beyond the simple things. It might have a little bit of a learning curve. I’ve started putting together a website with tips on how to do the most common stuff at http://www.customizethesis.com so that can be a resource you look at. There are also a lot of great tutorials inside the Thesis support forum so even though there is a little bit of learning that needs to happen, there is a lot of resources to get you through that learning. And the pay off for learning is awesome. You get a website that really rocks and can be extended to do just about anything you need.

3) The amount of customization that you can do from the Thesis options is remarkable. For example, I need to hide the dates from my posts on http://railsnotes.com, which is my website for coding. In Thesis, doing that was a matter of 4 clicks and poof, it was done. It has lots of things I would like to see added and I’m hoping 2.0 will add that… but as it is, it’s fantastic. And since upgrades are included, it will only get more valuable with time.

Hope this helps with making your decision.

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Bryant November 9, 2009 at 6:33 pm

Hi,

My Thesis 1.5 has been kicking it all summer long and no down time to date. Now that things have slowed down with my seasonal business… I’m ready to update to 1.6, but I’m knew to all this… Am I able to drop this upgrade in over my old site and keep running or… I’ve not be able to find a ref on your site for the process… may have just over looked it. I currently have to many #1 google listings to risk a small mistake on my part.

Keep up the good work and I look forward to your reply.

Bryant

PS. I have another question for you… please forward an email address

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Chris Pearson November 10, 2009 at 8:42 am

You will not lose anything when you upgrade from 1.5 to 1.6, so you’ve got nothing to fear as far as your rankings are concerned. Also, you can reach us at diythemes [at] gmail [dot] com.

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Andrea November 10, 2009 at 5:38 am

Guys, your theme is very very interesting but you’ve problems with Safari on the Mac. I would like to buy Thesis but only if these problems are solved. If you check this page

http://diythemes.com/thesis/

with Firefox everything works but if you browse this page using Safari 4 on the Mac you’ll notice that the video goes over the little grey border on the right and that the Thesis theme tutorial yellow block is cut on the right and on the bottom side.

Do you plan to fix these problems? If you give me an email I can send you back a screenshot so you can check it.

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Chris Pearson November 10, 2009 at 8:43 am

If you set your default font size in Safari back to 16 (it’s likely at 14 now), the site will display perfectly.

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Jesse November 10, 2009 at 5:43 am

@Andrea – there are no problems with the demo site in any browser I’ve used to do my web development work, primarily Safari 4 on Mac, as that’s my primary computer. You have some settings whacked in your browser if something isn’t displaying properly.

That would be just plain unprofessional… don’t you suppose someone would have said something in the last month with thousands of page views if this was a valid issue?

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Andrea November 10, 2009 at 6:08 am

Jesse I’ve nothing against you and your theme. I’ve told you that I like it for my blog. I’ve simply written what I’ve seen on my computer. Now I’ve tried on another Mac and I’ve noticed that mine has problems the other one doesn’t have. I’m sorry about that but trust me that was not my intention to be unprofessional…

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Jesse November 10, 2009 at 6:15 am

No problem – I wasn’t saying you were unprofessional; having a demo site that sucks would be. “Me and my theme”… I’m not associated with Thesis in any way other than rocking it out on a weekly basis for massive amounts of money. I was just saying that I can assure you there are no problems with the theme or I wouldn’t shell out $40 every time I install a client license and there would be a lot of comments about it by now.

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Jesse November 11, 2009 at 8:22 am

The instructions for upgrading are here.

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Bryant November 11, 2009 at 9:14 am

Thanks Jesse, I was attempting to review/find the instructions before I went to the download page (over-kill), but I did jump right in there on Tuesday and found them… The 1.6 upgrade with the detailed instructions provided on the page was easy.

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devin November 12, 2009 at 4:10 pm

is the thesis framework compatible with wordpress mu?

thanks.

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Chris Pearson November 12, 2009 at 4:25 pm

Yes it is. For helpful tips on full WPMU integration, check out this tutorial from Thesis ninja @kristarella.

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Melvin @ Web Design Company November 12, 2009 at 4:35 pm

Are you using a plugin for the “Notify me of followup comments via e-mail” feature of your website? If so, which one? If not, how did you add it?

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Chris Pearson November 12, 2009 at 4:41 pm

It’s the decidedly awesome Subscribe to Comments plugin from the best guy on the WordPress team, Mark Jaquith. Best of all, Thesis supports this plugin without you having to do anything—just activate it, and boom!

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Melvin @ Web Design Company November 12, 2009 at 4:51 pm

Sweet! Installed and working. Thanks for that.

PS: That yellow bar at the top is painfully annoying.

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Chris Pearson November 12, 2009 at 5:11 pm

Heh, well, the bar isn’t going anywhere, but I am gonna make it smaller so it’ll be a little less distracting.

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devin November 12, 2009 at 4:37 pm

great! thanks, look forward to trying it out.

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Kai November 18, 2009 at 1:47 am

Hi Chris.
I hate to bother you here, but I’ve emailed your support address twice and can’t get an answer.
I have a client that bought your theme and then discovered it’s really not what she wanted – we’ve since deployed her on a more suitable theme (sorry!) because though thesis was flexible, she was after something that was easier just to move themes than hack. :D She’s now asking if she can give *me* the thesis license, so that I can upgrade it to a Dev option, but we can’t work out HOW. I’d really appreciate it if you could contact me and let me know how we could go about it – if she has to just give me the username/login, or if it can be transferred to me if her account is ‘deactivated’.
Thanks in advance!

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Chris Pearson November 18, 2009 at 8:30 am

I just checked our email database for the address you’ve provided, and we have received zero emails from that address.

Either way, if you go ahead and upgrade the account to a Developer’s Option (you can use your credit card to pay for it despite the fact that the account is currently in her name) and then email diythemes [at] gmail [dot] com once you’re done, I’ll transfer the account over.

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Kai November 18, 2009 at 2:50 pm

Heee…I don’t use the gravatar address to email you -got a completely seperate address for professional stuff (which is dumb when I think about it, sorry:D)
I’ll tell her that and we’ll get it sorted – thanks!

Kai

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Hugh O'Carroll November 26, 2009 at 6:05 pm

Hi Chris,
Love your work. Any chance you could have a ‘collapsed’ option for the thesis design front end menus. I hate having to open and close them everytime the page refreshes.

Keep up the great work,
Hugh

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Farrell December 3, 2009 at 3:36 pm

Chris,
I’ve been looking at Thesis for a little while. Well, I recently bought the developer’s option and decided to start by redesigning my fashion photography site on Wordpress.
Two days after uploading thesis to my MAMP install, I was live! Couldn’t believe it. The site looks better than ever and I’m loving it.
Now, onto my company site.
Thanks for the great work on this!

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Rick December 6, 2009 at 10:18 pm

I just bought the developer version of Thesis, as well as the license for 5 client sites. However, I have no idea what the procedure is for installing a client site (and using one of the 5 licenses) vs. installing on my own site. I’ve searched the forums and every page on this site, but can’t find the answer anywhere, and apparently there is no contact information here for you anywhere! It seems a little “off” that I’ve spent more than $300 with you, yet I can’t reach you anywhere.

Can anyone reading this help?

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Jesse December 7, 2009 at 4:10 am

Step #1: upload Thesis to the client site.

Done! K.I.S.S. principle prevails once again.

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abhi December 17, 2009 at 5:00 am

Can i use my own thesis affiliate link to buy a thesis theme for myself?

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Chris Pearson December 23, 2009 at 8:11 am

No.

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frank December 27, 2009 at 7:39 pm

My login has been disabled can you contact me to resolve the problem. Also, I’ve been having a lot of problem trying to access the forums when I was able to login, everytime I click on a forum to view the content, it gives me an error and I was not able to view the forum.

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Shannon December 29, 2009 at 7:23 am

Thesis is NOT working on my test site??? I cannot figure out what is wrong. I have been back and forth on support forums for 2 weeks. I can’t find any good support??? Can you PLEASE PLEASE help me??? I am waisting time and money trying to figure out how to work it!? :( please help!
Shannon

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Chris Pearson December 30, 2009 at 8:30 am

Shannon, it doesn’t look like you’ve ever posted in our support forums (see this link). If you post your issue to the forums, I’m sure you’ll get a meaningful response.

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Shannon December 29, 2009 at 7:26 am

It’s a lot to explain on a forum or blog. that’s why I am asking very general. I am willing to pay if someone can actually talk to me and help me.
shannon.byrnes@gmail.com

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Tiago January 3, 2010 at 11:18 am

Chris Pearson
Hello I am Brazilian and would like to make disclosure of the thesis theme here in Brazil, as for what I see he is not very famous here.
I would like to make a DIYthemes of Brazil because I know that he is the best theme there is.

Anything contact by e-mail

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Jesse Petersen January 3, 2010 at 4:40 pm

Looks like Google Translate needs some more work on Portugese…

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Justin January 12, 2010 at 11:48 am

I love Thesis and the thought of it getting even better gets me excited.

Any word on 2.0?

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Elaine- January 21, 2010 at 1:07 pm

can i get my money back? i can’t even ACTIVATE thesis without it killing my wordpress installation, i get these errors for everything i try to do, then i have to get my webhost to do a restore and i lose tons of comments… i want my MONEY BACK

Warning: Illegal offset type in isset or empty in /home/wonders/public_html/foto/wp-includes/l10n.php on line 436

Warning: Illegal offset type in /home/wonders/public_html/foto/wp-includes/l10n.php on line 437

Warning: Illegal offset type in /home/wonders/public_html/foto/wp-includes/l10n.php on line 439

Fatal error: Call to a member function translate() on a non-object in /home/wonders/public_html/foto/wp-includes/l10n.php on line 59

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Chris Pearson January 22, 2010 at 11:00 am

Elaine, all of those errors you listed are WordPress errors that have nothing to do with Thesis. Have you turned off ALL your plugins and tested to see if you still receive these errors? Also, it looks as though these errors are specific to some sort of translation plugin, so you may be able to identify the offending code very quickly.

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Elaine- January 22, 2010 at 11:14 am

i have no translation plugin, and if they were just ‘wordpress errors that have nothing to do with thesis’ wouldn’t i see them on other themes, forget it, i’ll take the loss of my money as a lesson and move on….

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Elaine- January 21, 2010 at 1:12 pm

and yes i have done a totally clean install of thesis

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Jesse Petersen January 21, 2010 at 1:23 pm

Do you happen to have plugins deactivated to see if one of them is messing up? Something is clearly wrong with *your* situation if your WP wp-includes is spouting off errors.

And people, asking for your money back on a theme announcement page is tacky, tacky, tacky. Chris cant’ say any of this for you, so I will. Tacky. Use the support forum.

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Elaine- January 21, 2010 at 1:25 pm

telling people they are tacky is tacky, and so is a theme that doesn’t work when you pay $100 and all your other themes work, so kindly don’t interrupt again, i’m trying to reach the owner, not the support forums

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David Alexander January 21, 2010 at 1:57 pm

Elaine, please there is no need for that please add me on skype at d.l.alexander or email me at one3rdnerd@inbox.com and I shall try and help you “out of my kindness” to see if we cant find out what this issue is. Thesis does in fact work and I am not trying to insult you in any way but any issues with installing thesis generally lie with your hosting etc and file permissions. If you want to take me up on my offer which I am only doing because I am sure Chris Pearson is far more busy than myself and I hate to see unhappy customers. Thanks

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Chris Pearson January 22, 2010 at 11:02 am

That’s a very kind offer… Thanks, David!

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David Alexander January 22, 2010 at 5:43 pm

No problem Chris, though haven’t had a deep look yet I presume it has been improved after trying to activate after removing all sidebar widgets as I believe she was using a theme that allowed for lots of widget areas not available straight out of the box with thesis, and therefore getting lost in the loop, as does a page of hers that she deleted. Im no super expert but I will continue to have a look at the issues.

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Elaine- January 22, 2010 at 6:38 pm

yes and sidebar widgets and a deleted page are somethings a hundred dollar theme should be able to deal with without killing my site, but i don’t want to talk about it anymore, everybody is stealing my money today, and i’m leaving wordpress and everything to do with it behind, thanks anyway david

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Elaine- January 21, 2010 at 2:08 pm

kindness is much nicer than that other thing, thank you, did you get my email?

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Adam Garcia January 21, 2010 at 10:07 pm

Greetings,
I love thesis BUT…I am having a problem with it. I cannot use certain autoposters in WP Direct with thesis due to the Hooks plugin. According to them there is a conflict between the plugin and their system because the plugin and their system have both defined the same function. The specific function is aim_get_posting_history. Is there a way to change this so I can use their autoposters. Otherwise I am not using a very good piece of property that I am paying for. Can you please look into this and email me if there is a possible solution? Thank You for your consideration.
Adam Garcia

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Chris Pearson January 22, 2010 at 11:01 am

I’d recommend disabling the Hooks plugin. It’s not an official part of Thesis, and occasionally, users report conflicts with their setups.

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Adam Garcia January 22, 2010 at 12:23 pm

OK,
What do I do about the things I set-up in the hooks plugin? Will they still be there or will I have to enter them somewhere else? I believe I set-up only my autoresponder script and my nav menu.

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Chris Pearson January 22, 2010 at 1:11 pm

You can implement these things without the plugin by using your custom_functions.php file. It may seem a little technical up front, but someone in the forums will be happy to assist you here!

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Elaine- January 22, 2010 at 12:54 am

wordpress, my webhost, and thesis have all conspired to make me very angry and i’m giving up and moving my blog to squarespace.com, and i still want my money back!

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Adam Garcia January 22, 2010 at 7:26 am

Elaine,
I have read your comments and I would be upset too., BUT…I don’t think you should give up and moving your blog to squarespace, in my opinion isn’t a very good idea. If you need help, i will try to help you If i can. I am not an expert, but I have been using thesis for a little awhile now and it’s not that complicated to use. If you wish email me at diabeticcookbook@gmail.com and i will do my best to help you.
Best Regards,
Adam Garcia

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Elaine- January 22, 2010 at 11:27 am

thanks anyway, but it’s just all above my head, i’m going to move on

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Jorge January 26, 2010 at 10:33 am

I bought the thesis plugin, but in my account there is no link to download it. I wrote several emails to the support account with any response. Can anybody help me? I lose my money?

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Chris Pearson January 26, 2010 at 10:37 am

Jorge, you paid with an e-Check, which typically takes 3–5 business days to clear. Once that occurs, your account will become active and you’ll be able to download Thesis.

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Jorge January 26, 2010 at 10:42 am

No, I paid via paypal.

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Chris Pearson January 26, 2010 at 11:31 am

Unfortunately, PayPal has placed your transaction “under review.” I’ve contacted them about this and am attempting to get an account rep to rectify the situation immediately. Your account won’t become active until this is resolved, so I want you to know that I’m doing everything I can to get this working.

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Erin January 29, 2010 at 10:53 am

Wow. If I had read this before I wouldn’t have ever bought from you. Glad to know that I am not the only one who can’t get a reply to my emails…..

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Chris Pearson January 29, 2010 at 5:31 pm

Erin, Jorge’s comments are wholly false. In fact, we’ve been in email contact since receiving the first email from him, and today, we finally worked out the problems that were associated with his payment. Jorge’s an international customer, and occasionally, PayPal places holds on funds that come from outside the US. That’s what happened here, and we actually had to involve an account rep to release the funds and get everything straight.

Do you really think we could get 18,500 customers with crappy support? I’m not in business to pull the wool over people’s eyes; quite the contrary, I’m extremely concerned that everyone who comes into contact with my work has a positive experience. I invite you to take the time and read my site—my passion comes through there, and you’ll get a much better idea of the kind of person I am rather than relying on the comments on one random person here on the development blog.

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Jorge January 29, 2010 at 5:58 pm

I want to say thanks to DIY themes for help me with the problem with Paypal. Thesis Theme is a great product. I did not have any problem during the installation and works great.

I only want to say that I received an email after writting in this forum. I wrote here because DIYthemes forums always take me to the registration form even I was already registered.

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Erin January 29, 2010 at 5:59 pm

Thank you for the reply Chris, but I really just want my problem fixed… I get that it’s 100% my fault. Will you just adjust my email address so that I can actually log in and download the fantastic Thesis theme????? :-)

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Erin January 29, 2010 at 6:12 pm

And I have read your site and the testimonials which is WHY I purchased from you. But your support honestly sucks. Kim replied to one email saying she had already adjusted my email address and resent the confirmation. She has not done either of these things. I have no confirmation AND my correct email address is not recognized as a user name. I really dislike having to come to a public forum to get help…. It’s honestly embarrassing for me.

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Christopher Hooper January 29, 2010 at 8:04 pm

Chris Pearson and his team do a outstanding job here in the DIYThemes community. The support is great as well if you need it!

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Jesse Petersen January 29, 2010 at 8:06 pm

I agree with @Christopher. I’ve had nothing but good experiences on the forums and Twitter convos. If they dropped the ball on an e-mail issue, I’m quite certain it’s the exception rather than the rule.

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Jorge January 29, 2010 at 8:23 pm

Yes, after establishing communication, they did everything to help me.

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Christopher Hooper January 29, 2010 at 11:00 pm

I think also some of the problem is user error. I have used Thesis framework on many sites and have not had one problem. Some people that are not very tech savvy are quick to jump the gun about something not working correctly.

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Erin January 30, 2010 at 6:29 am

Thanks for the input guys! I am looking forward to actually working with Thesis and from all the site testimonials etc I’m sure Chris has a great product. BUT I have a serious issue with getting no response to email and then when I finally get a response, being told the issue was resolved, when it isn’t. I paid MONEY for this. I had planned on upgrading to the developers option and purchasing licenses to use this platform on quite a few sites for other people. I don’t think I can do this now because no one will fix MY error and let me login to download the thing!

All I want is what I paid for, and they aren’t giving it to me. If anyone has a better email for Chris I would appreciate it because this is just silly to have to discuss this in a public setting…. It’s terrible customer service. Please either fix my login so I can download the product OR just give me my money back.

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Erin January 30, 2010 at 6:31 am

Here is my ORIGINAL post that he ignored and has still not replied to.
************
Since I am getting no response from the multiple emails I have sent I feel forced to leave a comment here. I paid for Thesis on January 18th with the email mike at fancyfortunecookies dot com – When I registered I mistyped my email as erin at fancyfortunecookes dot com – I have sent multiple emails requesting that this be corrected so I can log in and download what I paid for. No one has corrected this and sent me my log in confirmation. I would really appreciate a response and this correction to be made today. I think waiting and being polite for 11 days is acceptable. If you aren’t going to correct it and let me log in just refund me my money! Please!

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Erin January 30, 2010 at 6:41 am

See, still getting this!

The information you have entered is incorrect.
Username [erin at fancyfortunecookies dot com] does not exist in database

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Erin January 31, 2010 at 9:51 am

I’m still waiting to be able to access the program I paid for. Going to post here every day until you give me access or refund my money. Thanks!

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Christopher Hooper January 31, 2010 at 4:10 pm

Erin:

This came straight from the forum. I do not know why you have so much trouble contacting anyone. I always get a response from them.

To request a refund, please send an email to diythemes@gmail.com, with the subject “Refund Request”. Please include the following information with your request:

* Your name
* The email address associated with your PayPal account
* The date of purchase
* Your DIYthemes member name

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Erin February 1, 2010 at 8:25 am

Thanks Chris,

I finally received a response late afternoon yesterday. And yes that is the email address I used to contact them.

I didn’t want a refund, I wanted to be able to login to the forums and to download the product. They finally took care of it after 2 weeks.

Now that I have been able to download it, I can say Thesis rocks!

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Brendan Rohan February 28, 2010 at 11:58 pm

Hi Erin,
I just purchased and the site keeps bouncing me out too. Let me know how you go.
Brendan

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Nir February 11, 2010 at 3:19 am

I really like the theme and the only question I have before purchasing it is:
Is it possible to add embedded video like 5min.com’s player in the multimedia box, in such a way that it will appear in all of the pages, like I add google ads?
Thanks.

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Brendan Rohan February 28, 2010 at 11:54 pm

***HELP***
I just bought a copy of thesis and the site keeps bouncing me out before I can download the theme. I have paid for the developers option and have my paypal receipt to prove it but can’t download. I seem to get in but then gets bounced when I try to do anything for members.
Brendan
P.s. LOVE your theme videos.
P.p.s. You don’t make it easy to contact you and I’ve looked, googled and searched for half an hour for a way to get this message.across. I then thought

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Brendan Rohan March 1, 2010 at 12:20 am

I think I have worked out the issue… my paypal account. In the currency conversion from AU$ to U$, my paypal account was (just) overdrawn and it went to an e-checque. My error.
However, the issue remains of an easily locatable contact email address on the Thesis homepage. ‘Tis my only beef.
Will wait for my e-checque to clear and then download.

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Daphne March 7, 2010 at 8:34 am

I’m not sure if this is the place to post this but I just spent the last 2 hours searching for some troubleshooting help. I just purchased thesis and installed. I followed the instructions and it was all good until I tried adding a header image and I get this error message.
Warning: Illegal offset type in /home1/motheri1/public_html/wp-content/themes/thesis_16/lib/classes/css.php on line 385

Warning: Illegal offset type in /home1/motheri1/public_html/wp-content/themes/thesis_16/lib/classes/css.php on line 385

Warning: Cannot modify header information – headers already sent by (output started at /home1/motheri1/public_html/wp-content/themes/thesis_16/lib/classes/css.php:385) in /home1/motheri1/public_html/wp-includes/pluggable.php on line 868

Every time I hit the save button on the design options page, this appears. Any idea what I can do? I just killed my site and I really need some advice. Thanks a lot!

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Chris Pearson March 11, 2010 at 9:14 am

If you’re experiencing some issues with Thesis that need troubleshooting, please visit our Support Forums for help with your problems.

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joe March 11, 2010 at 10:51 am

Hey – we already have a pretty basic theme we’re using for a blog at the site listed above and as a microsite in a few places like this one http://www.investigationsystem.com. Is there anyway to import our theme to Thesis or does it have to be built from scratch. Also can you recommend someone that I can hire to do this? We need different page layouts and the firm that developed our theme in the first place doesn’t think it’s possible. Thx, Joe

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Jesse Petersen March 11, 2010 at 10:53 am

Sounds like that firm is asking to be fired. Thesis absolutely does different page layouts, so long as the designer has either done it before or can proficiently use Google to find out how to create multiple page layouts.

We’re out there.

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Dave Kaufman - Techlife March 11, 2010 at 12:18 pm

From the purchase page I was unable to understand – Do “role options” exist for Thesis installs including the backend? From watching the videos I see access to the Thesis sidebar/toolbar exists in the admin area. I was hoping for an option where this could be invisible to everyone but the Administrator (user role).

For many clients we offer them access to their Wordpress admin area, but not to Theme Editors to avoid “meddlesome fixes”.

This would be for a developer/client license purchase.

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